Cancellation Policy

Thank you for choosing us for your heating and cooling needs. To ensure a smooth and efficient service experience, please review the following booking policy before scheduling your appointment. Service Call Fee: All service calls begin at $85. This fee covers the initial visit and assessment of your HVAC system. Additional Services: If repairs, parts, labor, or other services are needed beyond the initial service call, we will provide an explanation of the recommended work and any additional costs before proceeding. No additional work will be performed without customer approval. Appointment Availability: Service appointments are scheduled based on technician availability. While we do our best to accommodate your preferred date and time, appointment times are not guaranteed until confirmed by our team. Accurate Information: Customers are responsible for providing accurate contact information, service address, and a description of the HVAC issue when booking. Cancellations & Rescheduling: Please provide as much notice as possible if you need to cancel or reschedule your appointment. Same-day cancellations or missed appointments may be subject to a service or cancellation fee. Access to Equipment: Customers must ensure that our technician has safe and reasonable access to the HVAC equipment at the scheduled appointment time. Emergency Service: Emergency or after-hours service may be subject to additional fees. Any applicable fees will be communicated to the customer before service begins. Payment: Payment is due according to the terms provided at the time of service. Customers will be informed of the total cost before any approved repair work begins. Customer Approval: By scheduling service, the customer acknowledges that the initial service call fee applies and agrees to the terms outlined in this booking policy.